Refund policy
Return & Refund Policy
Last Updated: June, 15 2026
At Lumora, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.
1. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 30 days of receiving your order.
To process your request, we may require:
- Your order number
- Clear photos or videos showing the issue
Once approved, we will offer a replacement or a full refund at no additional cost.
2. Order Issues and Lost Packages
If your order is lost during shipping or does not arrive within the estimated delivery period, please contact us.
Our support team will investigate the issue and provide a suitable solution, including a replacement or refund when applicable.
3. Returns Due to Change of Mind
Because our products are shipped internationally and return shipping costs are often expensive, we do not accept returns for:
Change of mind
Ordering the wrong product
No longer wanting the item after delivery
Please review product details carefully before completing your purchase.
4. Conditions That Are Not Covered
Refunds or replacements will not be approved for:
Damage caused by misuse or improper handling
Normal wear and tear
Problems caused by unauthorized modifications
5. Return Authorization
Please do not send products back without contacting us first.
Any unauthorized returns may not be accepted.
For all return requests, please contact our support team at:
Email: ndiomeldiallo@gmail.com
6. Refund Processing
Once your refund request has been reviewed and approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
7. Contact Us
If you have any questions regarding this Return & Refund Policy, please contact us:
Email: ndiomeldiallo@gmail.com
We are always happy to help.